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One million people are testing WhatsApp's payments service in India

WhatsApp payments service is expected to go live in India in the coming weeks

Santanu Basu 25 June 2018, 2:52 PM
WhatsApp is the largest messaging app in the world with more than 1.5 billion monthly users worldwide

WhatsApp is the largest messaging app in the world with more than 1.5 billion monthly users worldwide Image: Thinkstock

WhatsApp is reportedly testing the WhatsApp payments service with almost a million users in India. The Facebook-owned messaging company is still beta testing the service, which will offer UPI-based payment options to users. WhatsApp is working with the National Payments Corporation of India (NPCI) and multiple bank partners to make the feature available to the majority of its 200-million strong user base in India.

"Today, almost one million people are testing WhatsApp payments in India. The feedback has been very positive, and people enjoy the convenience of sending money as simple and securely as sending messages," a WhatsApp spokesperson told PTI.

WhatsApp is also working on rolling out 24-hour customer support for users before the feature is officially added to the WhatsApp app in the coming weeks. The payment users can contact the customer support team of WhatsApp through e-mail and a toll-free number when the service is rolled out in India. Assistance will also be available in four languages — English, Hindi, Marathi and Gujarati.

WhatsApp is yet to give any official date but the service is expected to be rolled out soon.

WhatsApp will also update the terms of service policy for users to "reflect the addition of payment interoperability features" ahead of the full-fledged launch of the payment service. The updated terms will state that WhatsApp will not provide refunds once a user submits a payment and it is final.

(With inputs from PTI)

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